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Here are answers to frequently asked questions:

How does my organisation make a referral to the foodbank?

Our foodbank works with a range of local agencies who meet people at risk of going hungry. Citizens Advice, children’s centres and health visitors are just some of those who can make refer people to our foodbank by issuing them with a foodbank voucher. If you think that your organisation could help people by referring them to our foodbank, please get in touch with us to discuss becoming a registered voucher holder.

Where is my nearest foodbank centre?

Please go to the locations page to find the address and opening times of each of our foodbank centres. Please note you must have a foodbank voucher to receive help from the foodbank. If you don’t have a voucher please contact us to find out how to get a voucher.

How many vouchers and parcels can I have?

Our policy limits the number of vouchers to six referrals (vouchers) in six months.

Why do you have this policy?

The Trussell Trust network of foodbanks, including the Warwick District Foodbank, exists to provide food to those in short-term crisis. Where possible, we also offer advice or ‘signposting’ to other agencies that may be helpful to our clients.

As a charity, we rely upon donations of food and the goodwill of volunteers in order to provide our services. Our food stocks are limited, and this year has been particularly difficult for many foodbanks, including Warwick District Foodbank. In fact, we are currently using cash reserves to buy additional food as demand has outstripped donations.

This explains why we must make difficult decisions regarding how many times an individual can access support from us within a given period.

What’s in a typical food parcel?

A typical food parcel contains a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A typical food parcel includes: breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, tea, coffee, sugar, tinned rice pudding and biscuits.

Can the parcel be adapted to special dietary requirements?

Our foodbank can usually adapt your food parcel to suit your dietary needs. Just let them know when you arrive with your voucher. We can provide specific parcels for a range of needs including people with diabetes, gluten intolerance, vegetarians and halal. We will also endeavour to adapt your parcel to accommodate any food allergies you indicate.

Will the food parcel cater for my whole family?

Our foodbank will adapt your food parcel according to the number of adults and children indicated on your voucher. We will also endeavour to provide foods that are age appropriate and in suitable quantities for your children. We can sometimes offer baby foods, but not SMA milk.

I have a baby, can you help with supplies of nappies and baby food?

Our foodbank usually carries a small stock of nappies and baby foods, which we can add to your parcel. Please let the foodbank know when you arrive if you need additional items for your baby. We will also signpost you to local provision of further support where possible.

What if I can’t get to the foodbank centre?

Unless you live at an address in Kenilworth town centre unfortunately we cannot offer a delivery service. Please discuss this with the agency that refers you as they may be able to collect the food parcel and make arrangements for its delivery. If you live in Kenilworth town centre then deliveries may be available on Friday mornings.


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